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Shipping, Returns and Refunds Shipping, Returns and Refunds
We provide shipping for your order at our actual cost, and we normally ship within one business day of your order. Please select your preferred method at check-out (see below for current rates). We use U.S. Postal Service ONLY. No C.O.D.s, please, but Media Mail rate (cheaper, kind of slow), insurance, or delivery-confirmation are available by arrangement. Please contact us if you do not find a rate to match your order...

Here are sample rates although they change regularly (please refer to check-out pages for current rates):

U.S. one CD first class $2.00
U.S. two CDs first class $3.00
U.S. Priority Mail: any quantity of CDs 2-4 day service anywhere in the mainland US $4.95
International airmail: 1 CD airmail to UK/Europe/Asia/OZ 1 CD (or 2 CDs without jewel-cases) $5.50
International airmail: 2 CDs airmail to UK/Europe/Asia/OZ 2 CDs (or 4 CDs without jewel-cases) $9.60
International: Global Priority mailer: fits up to 10 CDs (or 30-40 CDs without jewel-cases) $16.95
One LP media mail USA only [5-10 days] $3.00
2 or 3 LPs media mail USA only [5-10 days] $4.00
One LP PRIORITY mail USA only [1-3 days] $5.95
2 or 3 LPs PRIORITY mail USA only [1-3 days] $10.95
4 or more LPs PRIORITY mail USA only [1-3 days] $13.00
One LP international: first class AIRMAIL [3-8 days] $13.00
2 or 3 LPs international: first class AIRMAIL [3-8 days] $22.00
4 or 5 LPs international: first class AIRMAIL [3-8 days] $29.00

Returns: please notify us promptly if there is a problem with your order and contact us before sending anything back. All H2D CDs and CD-Rs are guaranteed: defective discs or packaging will be replaced free of charge.

Refunds: Full or partial refunds will be made for missing or mis-ordered items at the time of purchase/shipment, unless the customer wishes to make alternate selections. (Credit for a somewhat higher value than the missing item will normally be offered.)
Credit-card purchases (except through PayPal) are not eligible for partial refunds: you will be given a choice to cancel the entire order or to receive a credit for use on other items, or to receive a business check for the refund amount.
All items are securely packed, but the customer assumes all risk of damage or loss in transit due to mis-handling or loss. These problems are vanishingly rare, and certainly less than one in a thousand. If at all possible we will try to replace lost items at our cost.Insurance or registered service is available at additional cost but not recommended as it's a waste of money, given the tiny risk!

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